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Customer Service & Collection

The Avenue - Upper Level

The no fuss way to send, return or collect your parcels.

A Collect+ service is available at our brand new Customer Service and Collection facility, located on the The Avenue – Upper Level. Once you have collected your parcel, if you wish to, you can try it on straight away in one of our changing rooms so you can decide whether to keep it or return it.

The cloakroom at Customer Servies allows you to leave your luggage, coats and bags while you dine & shop.

Following Collect+ guidelines, our Customer Services team is currently unable to accept parcels which are larger or heavier than 50x50x60cm and 10kgs or less.

Meadowhall Gift Cards can also be purchased here. Please note, the Customer Service facilities are now cashless, accepting card and contactless payments only. You can pay using most major credit and debit cards and Apple Pay.


Location The Avenue - Upper Level

Address The Avenue - Upper Level
S9 1EL


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