Facilities

View and download Meadowhall's Mall Guide. 

Or view Meadowhall's Visitor Code of Conduct.

Many stores at Meadowhall offer a Click and Collect service. You can view the full list of stores offering this service on the click and collect page

Meadowhall also now has a brand new dedicated Customer Service and Collection store, where you can select Meadowhall as your location in the collect + search field. You can then collect your parcel from our store, and even try on your items in our changing rooms, before deciding whether to keep or return your order. eFind out more on the Customer service and collection page.

Our customer toilets can be found in the Upper and Lower Oasis Dining Quarter, next to the Upper Park Lane Entrance, near to Argos on the lower level High Street and next to Timpson on the lower Arcade.

Are there disabled changing facilities at Meadowhall?
We have disabled access facilities located within Changing Places, located near to the Oasis Dining Quarter, near Pizza Hut and KFC. On arrival, please use the intercom to gain access.  The facility includes a height adjustable adult-sized changing bench, a hoist system, space for the disabled person and up to two carers, a privacy curtain and a non-slip floor.  Sanitiser and full hand washing facilities are provided for customers to use for extra peace of mind.

What baby facilities are there at Meadowhall?
Our baby change facilities are located at The Arcade Toilets, lower High Street Toilets, Park Lane Toilets and The Upper and Lower Oasis Toilets. View Baby Change Facilites on our centre map.

Our indoor children’s play facility is closed until further notice. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Our free entry Mini & Me soft play area is located at The Lanes, next to The Oasis Dining Quarter. The play area is for ages 3 years and below with parental supervision (required). 

Open from: 

• Mon -Fri: 9am to 8.45pm
• Saturday: 9am to 7.45pm 
• Sundays: 10am to 4.45pm

​Children will be required to remove their shoes when using the play area. 

Regus Express Business Lounge is bookable by the hour for any meetings you have arranged, or if you simply require a few hours at a desk. Call 0870 880 8484 for more information.

Covid update: Pushchair Hire is currently unavailable. Thank you for your continued support and understanding.

Available at The Shop Mobility Customer Services Desk at the Argos entrance (Pushchairs suitable for children aged 1-2 years - 2 forms of I.D are required to hire, 1 with full address details).

Our charging pods are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

We have charging pods located at seating areas at various points throughout the centre.

Located in the Management Suite Corridor

On arrival, please use the intercom to gain access. Sanitiser and full hand washing facilities are provided for customers to use for extra peace of mind.

Our Lost Property Service is located within the Meadowhall Management Suite. If you have any enquiries please contact Careline 0333 313 2000. For your safety all lost property will be presented in a sealed clear bag. We advise all customers to sanitise their own lost property, once it has been collected. 
 

A Meadowhall Gift Card is the perfect gift for your friends and family, letting them choose exactly what they want, whether it’s a birthday or Christmas present, to mark an anniversary or just to say ‘thanks’. 

Meadowhall gift cards can be purchased in centre from our customer service desks, Customer Service and Collection store and any of our self-service kiosks. You can also buy them online on our gift card website.

Meadowhall also offers a virtual gift card which is emailed to the recipient.

Our gift card can be used in most of our stores and restaurants. To see the full list of stores that do not accept, visit the Gift Card information page

Meadowhall has introduced four parking bays exclusively for customers collecting an order. The parking bays, located in the 24 hour Orange car park, will enable customers and delivery drivers to conveniently park at the Oasis Dining Quarter entrance for up to 20 minutes while they collect their food to take away.

The majority of restaurants within the Oasis Dining Quarter now offer food collection and delivery options via Uber Eats, Just Eat, Deliveroo and City Grab

First aid is located within the Meadowhall Management Suite.

Charge your car at our free electric charging points. Meadowhall offers over 50 free EV charging points located in the Orange Zone Car Park near the Next entrance, and Lower Green Zone Car Park.

Our brand new Cycle Hub is here

The innovative two-tier bike storage hubs, available for customers, are located at the centre at;

• Next to the Meadowhall Management Suite
• Orange zone 1 car park

There's also a dedicated hub for centre staff in Service Area 7.

Customers and staff can use this facility for a short term basis, for example whilst using the shopping centre.

Terms & Conditions apply, visit the Cycle Hub page for more details.

Our main Customer Service desk has now moved and can be found in our brand-new Customer Service and Collection facility, located on the Upper High Street near the entrance to the Oasis. Services include: Collect + parcel collection and returns, changing room facilities, Information, Gift Cards.

Customer Service support can also be found by visiting our Shop Mobility Desk on the Lower High Street adjacent to Wilko and Argos, by visiting the Careline team in the Management Suite or from one of our mobile Customer Service staff who can be found on the malls offering help and support to anyone on the move who may require it.

The no fuss way to send, return or collect your parcels.

A Collect+ service is available at our brand new Customer Service and Collection facility, located on the Upper Hight Street near the entrance to the Oasis. Once you have collected your parcel, if you wish to, you can try it on straight away in one of our changing rooms so you can decide whether to keep it or return it.

To use this service, simply select COLLECT + as your delivery option and add MEADOWHALL as your delivery destination. Then you will be able to collect your parce from our Collect and Return service, at a time convenient to you.  

Following Collect+ guidelines, our Customer Services team is currently unable to accept parcels which are larger or heavier than 50x50x60cm and 10kgs or less.

Our Changing Places toilet includes an adjustable adult-sized changing bench, a hoist system, space for up to three people, a privacy curtain and a non-slip floor. You can find this situated just off the lower Oasis Dining Quarter, as marked on the centre map here.

To access the Changing Places facility you will need to collect the key from the Management Suite reception. 

For your safety, we are continuing with our enhanced cleaning regimes, so these facilities will be cleaned and sanitised after each use. Hand sanitiser and hand washing facilities are provided for customers to use for extra peace of mind.

We have seven cash machine points located throughout the Centre which are all currently operating.

At this time our dedicated car valeting service is only available within our Pink Car Park, near the new Flannels and M&S. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Come back to a gleaming car after a day's shopping. 

Meadowhall has over 12,000 free car parking spaces across the following 7 car parks:

Red Car Park - best for access to Main Dome entrance, and Boots.  The lower level of this car park is currently closed.

Yellow Car Park - best for access to Park Lane and the Main Dome entrance. The lower level of this car park is currently closed.

Pink Car Park - direct access to M&S and Flannels.

Green Car Park - best for access to Park Lane and alternative access to Flannels. This car park has EV charging points

Orange Car Park - best for access to Argos and Wilko, direct access to Next.  This car park has EV charging points

Oasis Car Park - this is our 24 hour car park for easy access to the Oasis Dining Quarter and Vue Cinema. This car park has food order collection parking bays.

Blue Car Park - this car park is currently closed

*Disabled Parking Bays: We have a total of over 350 disabled spaces available. Please head to Orange Zone 1 for the disabled parking bays, closest to Shopmobility.

*Parent & Child Parking: We offer over 200 parent and child spaces which can be found across all Meadowhall car parks, with the exception of the Oasis 24 hour car park.

*Please note: Our car parks are monitored to ensure instructions are followed for disabled and parent and child spaces. Failure to comply with parking terms conditions may result in a Parking Charge Notice.

Motorcycle Parking can be located in lower red, lower pink and yellow car parks, and the Oasis 24 hour car park.

Car Park height restrictions are 2.1 mtrs or 6’10” across all car parks with the exception of the Orange Zone Car Parks.  There is no height restriction on the Orange Zone Car Parks.

Please note: We may need to temporarily close car parks in order to manage visitor numbers

For the little ones, we have various bottle warming facilities around the centre.

• The Oasis seating area - on both upper and lower levels.
• Within the Baby Change facilities located adjacent to The Arcade Toilets.
• Within the Baby Change facilities located adjacent to The Lower High Street Toilets.

We support the Breastfeeding friendly scheme and welcome and support breastfeeding anywhere within the centre. For anyone wishing to breastfeed in a private area, we have two dedicated locations available in the following locations:

• Management suite - accessed via The Oasis (lower level)
• Within the Baby Change facilities located adjacent to The Park Lane toilets on the Upper Level

Bottle Warming facilities 

• The Oasis seating area - on both upper and lower levels.
• Within the Baby Change facilities located adjacent to The Arcade Toilets.
• Within the Baby Change facilities located adjacent to The Lower High Street Toilets.

Baby change facilities are located at The Arcade Toilets, High Street Toilets, Park Lane Toilets and The Upper and Lower Oasis Toilets. View Baby Change facilities on our centre map

Meadowhall has joined the Hidden Disabilities Sunflower Scheme, to support more than 10 million people living in the UK that have a hidden disability.  Official Hidden Disabilities Sunflower lanyards will be available from Lower High Street Customer Service Desk, and our team have all been trained to recognise the meaning behind the sunflower.

For more information visit the Hidden Disabilities page.

In order to support social distancing, we have temporarily reduced the seating available on our malls. If you need assistance when in the centre, please speak to a member of the team who are on hand to help. 

Located in the Toilet corridors across the Centre.

Full list of Baby Change Facilities throughout the centre.

Visit the Riverside Adventure Play area outside The Oasis Dining Courtyard, near the Orange Zone Car Park.

Mini & Me Play Area

Mini & Me is temporarily closed

Located in The Lanes, ages 3 and under can play at their leisure at our indoor soft play area.

Our Quiet Room is available within the Management Suite for members of the public. For your safety the room is being cleaned after each use.

Please contact Careline on 0333 313 2000 for the Quiet Room opening times, and terms and conditions of use.

Don't struggle around, we offer accompanied shopping or we have a number of wheelchairs and self drive scooters you can borrow. Just make sure you bring along 2 pieces of ID, one with your home address on.  
                                                                             
You'll need to call us beforehand to book your scooter as we want to make sure we have one available when you need it. We have 350 disabled parking spaces, head to Orange car park for those nearest the Shopmobility Desk outside Argos. We're proud to be working in conjunction with Parkgate Mobility.

Note: Wheelchairs and scooters are subject to availability. If you'd like more info, call our careline on 0333 313 2000 or email us at careline@meadowhall.co.uk  

DisabledGo.com has detailed accessibility information about Meadowhall Shopping Centre.                                 

For your safety, we are continuing with our enhanced cleaning regimes to ensure the scooters will be cleaned and sanistied between bookings.  

At Meadowhall we want you to have the best experience possible. Give us your feedback and be in with the chance of winning a £250 Gift Card.

Our water fountains have been re-opened for water station refills. For your safety, we are continuing with our enhanced cleaning regimes, particularly on key touchpoints.