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Water Fountain

For your safety, our water fountain has been temporarily switched  off. We'd like to thank you for your continued understanding and patience at this time.

Oasis Dining and External Seating

Cafes and restaurants open at Meadowhall are offering a click and collect, take away or delivery service only.

The seating space inside and outside of the Oasis Dining Quarter remains closed, and visitors are kindly asked to take their food away to be enjoyed at home.

 
Mall Seating

To help us maintain social distancing we have limited mall seating in place for customers. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

 
Baby Changing

Our Baby Changing facilities are open as usual, however, to help us maintain social distancing, only one household will be permitted access at any time.

Soft Play Area

Our indoor children’s play facility is closed until further notice. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Our free entry Mini & Me soft play area is located at The Lanes, next to The Oasis Dining Quarter. The play area is for ages 3 years and below with parental supervision (required). 

Open from: 

  • Mon -Fri: 9am to 8.45pm
  • Saturday: 9am to 7.45pm 
  • Sundays: 10am to 4.45pm

​Children will be required to remove their shoes when using the play area. 

 
Bottle Warming Facilities

We are currently unable to provide this service and apologise for any inconvenience. 

For the little ones, we have various bottle warming facilities around the centre. Find them at House of Fraser, Debenhams, Next, Pizza Express, The Oasis Dining Quarter and more. Check the mall guide in-centre for a full list of where you can find our bottle warming facilities.

Shopmobility

Shopmobility services are available to registered members.

We are currently unable to provide the familiarisation sessions that are required for new users of our Shopmobility services, while also maintaining social distancing.

Please note:We have suspended the Scooter pre-booking during this period. If you already have a Disclaimer in place, please visit our Lower High Street Desk to request a scooter.


Don't struggle around, we offer accompanied shopping or we have a number of wheelchairs and self drive scooters you can borrow. Just make sure you bring along 2 pieces of ID, one with your home address on. You'll need to call us beforehand to book your scooter as we want to make sure we have one available when you need it. We have 350 disabled parking spaces, head to Orange car park for those nearest the Shopmobility Desk outside Argos. Please note Shopmobility has relocated to Lower High Street, adjacent to Argos. We're proud to be working in conjunction with Parkgate Mobility. Note: Wheelchairs and scooters are subject to availability. If you'd like more info, call our careline on 0333 313 2000 or email us at careline@meadowhall.co.uk To view detailed accessibility information to Meadowhall Shopping Centre, click here to go to DisabledGo.com

Carwash

At this time our dedicated car valeting service is only available within our Pink Car Park, near House of Fraser and M&S. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Come back to a gleaming car after a day's shopping. We have three dedicated valeting centres conveniently placed within the Pink, Red and Yellow car parks.

Changing Places

On arrival, please use the intercom to gain access. These facilities are being cleaned after each use, and we are also providing hand sanitiser and hand washing facilities for customers to use for extra peace of mind.

A height adjustable adult-sized changing bench, a hoist system, space for up to three people, a privacy curtain and a non-slip floor. Situated just off the lower Oasis Dining Quarter.

To view detailed accessibility information to Meadowhall Shopping Centre, click here to go to DisabledGo.com

Toilets

We have toilets located near The Oasis Dining Quarter, DebenhamsArgos and Timpson.

Please note, that the toilets located next to Timpson are currently available for disabled users and baby changing facilities only until further notice.

To help you find your way around see our Mallguide.

Phone Charging

Our charging pods are temporarily unavailable. We'd like to thank you for your continued understanding and petience at this time.

We have charging pods located at seating areas at various points throughout the centre.

Collect +

Our Collect+ service is available at the Customer Service desk on The Lower High Street, adjacent to Wilko and Argos. Following Collect+ guidelines our Customer Services team is currently unable to accept parcels which are larger or heavier than 50cm x 50cm x 60cm and 10kg or less. Click here for further details.


The no-fuss way to send, return or collect your parcels. Located at the Customer Service desk in The Lower High Street, adjacent to Wilko and Argos. Click here for more info.

Customer Service

Customer service desks are open in all locations, including the Meadowhall Management Suite, with the addition of plexiglass screen barriers. Gift Cards can now be purchased - contactless payment preferred.

Gift cards and information, first aid, push chair hire and interpreter services are available. Visit one of our Customer Service desks located on either The Lower High Street adjacent to Wilko and Argos or the Upper Arcade, near Zara and the main entrance.

Gift Cards

Gift Cards can now be purchased online from here, via our self-service kiosks in the centre and from our Customer Services Desks - contactless payments preferred.


Give the perfect gift, a Meadowhall Gift Card valid across 250 stores. Available at the Upper Arcade Customer Services desk, Lower High Street Customer Service Desk adjacent to Wilko and Argos, at one of our self-service gift card kiosks throughout the centre or online.

Lost Property

Our Lost Property Service is located within the Meadowhall Management Suite. For your safety all lost property will be presented in a sealed clear bag along with an accompanying advisory note relating to the handling and sanitising of the property.  We advise all customers to sanitise the lost property collected as soon as possible.

Located within the Meadowhall Management Suite.

Nursing Room

On arrival, please use the intercom to gain access. Our nursing room is being cleaned after each use, and we are also providing hand sanitiser and hand washing facilities for customers to use for extra peace of mind.

Located in the Management Suite Corridor, Oasis Entrance.

Play Area

Riverside Adventure Play
Our outdoor children’s play facility is closed until further notice. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Visit the Riverside Adventure Play area outside The Oasis Dining Courtyard, near the Orange Zone Car Park. Please note the Riverside Adventure Play sandpit is temporarily closed.

Mini & Me Play Area

Located in The Lanes, ages 3 and under can play at their leisure at our indoor soft play area.

Quiet Room

Our Quiet Room is available within the Management Suite for members of the public. For your safety the room is being cleaned after each use. Please contact Careline on 0333 313 2000 for the Quiet Room opening times, and terms and conditions of use.

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