FAQs

In line with the Government’s national lockdown measures, only essential stores remain open at Meadowhall.

Some cafes and restaurants are offering click-and-collect, takeaway or delivery options.

See our Planning Your Visit page for more information.

The returns policies of each retailer will vary, so please check with them directly.

Our cafes and restaurants are closed but some will be offering a takeaway or delivery option from 5th January. Due to government restrictions, you cannot consume this food on site so please bear this in mind when purchasing. See our Now Open page to find out more.

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit. These include enhanced cleaning regimes, particularly of key touchpoints, as well as a keep left system.

Find out more on our planning your visit page. 

Yes. You must wear a face covering at all times, unless you are exempt for medical reasons. This is a legal requirement and our community policing team are on-site to ensure compliance.

In line with the Government’s national lockdown measures, only essential stores remain open at Meadowhall.
The Government’s travel restrictions prohibit non-essential travel across local authority areas. For more advice, please check the Government guidance here.
You can find out more information on planning your next visit to us here.

There are disabled access facilities located within Changing Places just off The Oasis Dining Quarter, near Pizza Hut and KFC. On arrival, please use the intercom to gain access. Our Changing Places facility is being cleaned after each use. The facility includes a height adjustable adult-sized changing bench, a hoist system, space for the disabled person and one carer a privacy curtain and a non-slip floor.

Yes, Meadowhall does recycle all waste in the centre, and where we can't recycle waste it is sent to energy facilities to be turned into power for homes, schools and businesses.

We have 350 disabled parking spaces, head to Orange Zone 1 car park for those nearest the Shopmobility Desk, near Argos entrance. More information on Shopmobility.

We also offer over 200 parent and child spaces.

Our Quiet Room is available within the Management Suite for members of the public. For your safety, the room is being cleaned after each use. Please contact Careline on 0333 313 2000 for the Quiet Room opening times and terms and conditions of use.

First Aid is located within the Meadowhall Management Suite, located at the back of The Oasis Dining Quarter near Pizza Hut and KFC.

We have charging pods located at seating areas at various points throughout the centre.
 

We have bottle warming facilities on Lower High St and Arcade baby changing rooms. Please speak to a member of our team if you need and help.
 

Shop the latest high street and designer fashions, browse the extensive beauty offering for both products and indulgent spa services, and let the 290 stores inspire your gift ideas.

Full list of stores.

Shop the latest high street and designer fashions, browse the extensive beauty offering for both products and indulgent spa services, and let the 290 stores inspire your gift ideas. And, with the Oasis Dining Quarter you'll be spoilt for choice when it comes to dining. Whether it's a bite to eat or a meal with friends and family, you won't be disappointed with what's on offer - from Thai and Japanese to Italian, American and good old British! Meadowhall is the region's favourite shopping destination.

Meadowhall shopping venue covers 1.4 million sq ft of floor space and inhabits 290 stores from top independent and international brands, 50 places to eat in Sheffield and drink, and an 11-screen cinema. Ever since it opened in 1990 on the site of a former steelworks, Meadowhall's been the place to shop in Sheffield in the region. There's also 12,000 free parking spaces and direct access via rail, road and tram - there´s even a landing pad for your helicopter for anyone who wants to go on a spree with their lottery millions!

Full list of stores.

Full list of dining.

Covid-19 update: Due to the current restrictions, customers are unable to purchase gift cards in centre. Gift cards are still available to purchase online, please be aware the Click & Collect option is currently unavailable. If a customer has a gift card that expires during lockdown please contact Careline on 0333 313 2000 where the team will be happy to help.

There are self-service kiosks available within the shopping centre for you to check the balance of existing gift cards.

A Meadowhall Gift Card is the perfect gift for your friends and family, letting them choose exactly what they want, whether it’s a birthday or Christmas present, to mark an anniversary or just to say ‘thanks’. 

Our gift card can be used in most of our stores and restaurants. However, they are not currently accepted in the following stores:

• Bobo Tea • Card Factory • Carluccio's • Clinton Cards • Costa •  Daily News •EE • Eurochange • Greggs • Hays Travel • iBrow & Beauty • Joe Delucci's Gelato • Kuoni • Ladbrokes • Love Koffee • Plantology • Supercuts • Three  • Typo • Virgin Holidays • Wetherspoon’s The Steel Foundry • Yangtze

• Corporate order gift cards
• Gift cards are valid for 12 months from the date of purchase.
• Terms and conditions apply.

Meadowhall also offers a virtual gift card which is emailed to the recipient.

Virtual Gift Cards are not accepted in the following stores:
•Apple •Apricot •Barburrito •Baytree Interiors •Blacks •Bobo Tea •Card Factory •Carluccio's •Charles Clinkard •Claire's •Clinton Cards •Costa •Currys/PC World •Daily News •Disney Store •EE •Eurochange •Ernest Jones •Greggs •H Samuel •H&M •Hays Travel •Holland & Barrett •Hollister •HMV •iBrow & Beauty •Jack Wills •JD Sports •Jessops •Joe Delucci's Gelato •Joules •Kids at Clinks •KFC •Kuoni •Ladbrokes •Lakeland •Lego •Let's Sushi •Loud Slurp •Love Aroma •Love Koffee •Lovisa •Luke 1977 •Lush •Marks & Spencer •McDonald's •Millies Cookies •Molton Brown •Neal's Yard Remedies •Next  •Office •Paperchase •Plantology 
•Poundland •Primark •Reiss •Rituals •River Island •Scotts •Select• Sharps •Sheffield United• Shoe Zone •Smiggle •Starbucks •Supercuts •Superdrug •Superdry •The Body Shop •The Entertainer •The Fragrance Shop •The North Face •The Perfume Shop •Thérapie •The White Company• The Works •Three Joes Sourdough Pizza •TK Maxx •Topman •Topshop •Typo •Urban Outfitters •Vans •Victoria's Secret/Pink •Virgin Holidays •Vodafone •VUE Cinema •Wetherspoon The Steel Foundry • Wilko •Wrapchic •Yangtze •Zizzi

If you have a gift card that expires during lockdown, please contact our Careline on 0333 313 2000 where the team will be happy to help.

We’re sorry to announce that all Meadowhall Sessions have been cancelled following government guidance.

 

Many stores at Meadowhall offer click and collect service. You can view the full list of stores offering this service on the click and collect page.

Faster, free WiFi right at your fingertips. Simply login, and start sharing _Meadowhall Free WiFi
 

All colleagues working at Meadowhall are asked to use the dedicated staff car park off Alsing Road.

Meadowhall provides a dedicated staff car park of 1,400 spaces less than 400m from the main entrances. This decision was made by the Retail Panel Association to ensure a ‘customer first’ approach. 

There are over 300 dedicated disabled parking spaces across the Centre’s car parks, available for blue badge holders. 

Meadowhall has implemented a temporary dispensation policy for employees, which is agreed and overseen by our Retail Panel Association. This process is available to view and download.

The safety and security of Meadowhall customers and retailers is our priority, Meadowhall’s partnership with South Yorkshire Police has run for over 25 years and continues to go from strength to strength. Over recent months Meadowhall has increased numbers of armed police, security staff and precautionary safety measures to protect the safety of our visitors and our team.

We are proud to be one the longest running security teams in any UK shopping centre, and to have been recognized across the industry for our work.  As a team, we are trained to the highest level to ensure the safety of all, working closely with a range of partners including the police and other emergency services. 

South Yorkshire Police have an on-site police station at the centre, working alongside our security team. Meadowhall is part of South Yorkshire Police’s Community Safety Accreditation Scheme (CSAS), which is a voluntary scheme under the Police Reform Act 2002, enabling the South Yorkshire Police Chief Constable to offer suitable employers and their employees within the county an accredited status in respect of them carrying out certain community safety functions. Meadowhall is accredited to CSAS contributing to maintaining and improving community safety.

Yes, you can view and download Meadowhall's Mall Guide.

Yes, view our Visitor Code Of Conduct page for more information.

The management office is located in the Oasis Dining Quarter, on the lower level.

The management office can be found on the centre map.

You can check out the latest job vacancies at Meadowhall on our Jobs page. 

Visit the Management Suite located on the lower level at the back of the Oasis Dining Quarter who will be able help you.

View the map of the centre.

We have 7 cash machine points easily located throughout the centre including on the upper level outside M&S and on the lower level High Street near Carphone Warehouse. 

Does Meadowhall have any banks?

HSBC

Yorkshire Bank

Halifax

TSB

Santander

We are currently unable to provide our bottle warming service and our indoor/outdoor children’s play facilities are closed until further notice. We apologise for any inconvenience.

Covid 19 Update: 
Customers toilets are open on High Street, near Argos and The Arcade, near M&S. Please note, all other toilets are currently closed.
We are managing capacities in all washrooms in order to help maintain safe social distancing and keep customers safe.
We thank customers for their patience and understanding should they need to queue to use the facilities. Our team are always on hand should anyone have additional needs.

Are there disabled changing facilities at Meadowhall?

There are disabled access facilities located within Changing Places just off The Oasis Dining Quarter, near Pizza Hut and KFC. On arrival, please use the intercom to gain access. Our Changing Places facility is being cleaned after each use. The facility includes a height adjustable adult-sized changing bench, a hoist system, space for the disabled person and up to two carers, a privacy curtain and a non-slip floor.
 

What baby facilities are there at Meadowhall?

Located in the Toilet corridors across the Centre. Full list of Baby Change Facilites throughout the centre.

Centre map  

Shopmobility are currently unable to provide the familiarisation sessions that are required for new users of our Shopmobility services, while also maintaining social distancing.
We are sorry to any customers impacted by this, and we look forward to reinstating the full service as soon as it is safe to do so.

You can hire a wheelchair or mobility scooters at Meadowhall. 

We have a number of wheelchairs and self-drive mobility scooters you can borrow. Just make sure you bring along 2 pieces of ID, one which includes your home address. You'll need to call us beforehand to book your scooter as we want to make sure we have one available when you need it. We’re proud to be working in conjunction with Parkgate Mobility. 

Note: Wheelchairs and scooters are subject to availability 

Available on Lower High Street near Argos and Wilko. We recommend parking in Orange Zone car park if you are driving.

See our Shopmobility page for more information.

To book, call our careline on 0333 313 2000, or email us.

Covid 19 Update:

We may need to temporarily close car parks in order to manage visitor numbers. Car Parks that are currently open from 8am are:

• Upper Level Red Car Park
• Orange Zones 1 & 2 
• Oasis Car Park 
• Lower level Green 
• Lower Level Pink (open from 7am)

Please note, all other car parks are currently closed.

Full Meadowhall opening times.

*Some shops open earlier at 9am.

**You'll find some bars and licensed restaurants stay open beyond these times throughout the week and trade until 11pm on Saturdays and 10.30pm on Sundays. Please check with individual restaurants for full details.

If you are the Data Subject requesting footage of yourself, please read the British Land privacy notice and send your request via the form.

If you are a Third Party acting on behalf of a data subject (such as an nominated Insurance company or the Police), please read the British Land privacy notice and send your request via the form.