FAQs

In line with the Government’s coronavirus restrictions, our stores are now open and are looking forward to welcoming you back. 

While our cafes and restaurants remain closed indoors, some are offering outdoor dining, click-and-collect, takeaway or delivery options to enjoy in one of our designated external seated eating areas. Please visit our Eat Drink Shop page to check opening times.   

We want everyone to enjoy a safe shopping experience with us, so please check out our planning your visit page. 

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit. These include enhanced cleaning regimes, particularly of key touchpoints, as well as a keep left system.

Find out more on our planning your visit page. 

Yes. You must wear a face covering at all times, unless you are exempt for medical reasons. This is a legal requirement and our community policing team are on-site to ensure compliance.

Our children’s play areas and rides are currently closed. We will update this page again when we are able to reopen them.

While our cafes and restaurants remain closed for eating and drinking indoors, some are offering outdoor dining, click-and-collect, takeaway or delivery options to enjoy in one of our designated external seated eating areas. 

We have two designated seating areas located in the Oasis External Courtyard and at the lower High Street Entrance near to Argos.  

Customers must be seated at a table while eating and follow all Government guidelines around social distancing. 

We kindly ask that if there are no seats and tables available, to either wait for one to become available or consume your food off site.  

For everyone’s safety, our team will ask you to move on if you are consuming food away from designated table. 

Wetherspoons also has an external beer garden where you can sit and dine with them. 

Find out more on our planning your visit page. 

There are disabled access facilities located within Changing Places just off The Oasis Dining Quarter, near Pizza Hut and KFC. On arrival, please use the intercom to gain access. Our Changing Places facility is being cleaned after each use. The facility includes a height adjustable adult-sized changing bench, a hoist system, space for the disabled person and one carer a privacy curtain and a non-slip floor.

We have 350 disabled parking spaces, head to Orange Zone 1 car park for those nearest the Shopmobility Desk, near Argos entrance. More information on Shopmobility.

We also offer over 200 parent and child spaces.

Shopmobility are currently unable to provide the familiarisation sessions that are required for new users of our Shopmobility services, while also maintaining social distancing.
We are sorry to any customers impacted by this, and we look forward to reinstating the full service as soon as it is safe to do so.

You can hire a wheelchair or mobility scooters at Meadowhall. 

We have a number of wheelchairs and self-drive mobility scooters you can borrow. Just make sure you bring along 2 pieces of ID, one which includes your home address. You'll need to call us beforehand to book your scooter as we want to make sure we have one available when you need it. We’re proud to be working in conjunction with Parkgate Mobility. 

Note: Wheelchairs and scooters are subject to availability 

Available on Lower High Street near Argos and Wilko. We recommend parking in Orange Zone car park if you are driving.

See our Shopmobility page for more information.

To book, call our careline on 0333 313 2000, or email us.

We have bottle warming facilities on Lower High St and Arcade baby changing rooms. Please speak to a member of our team if you need and help.
 

We are currently unable to provide our bottle warming service and our indoor/outdoor children’s play facilities are closed until further notice. We apologise for any inconvenience.

You can check out the latest job vacancies at Meadowhall on our Jobs page. 

We have charging pods located at seating areas at various points throughout the centre.
 

First Aid is located within the Meadowhall Management Suite, located at the back of The Oasis Dining Quarter near Pizza Hut and KFC.

Yes, Meadowhall does recycle all waste in the centre, and where we can't recycle waste it is sent to energy facilities to be turned into power for homes, schools and businesses.

If you are the Data Subject requesting footage of yourself, please read the British Land privacy notice and send your request via the form.

If you are a Third Party acting on behalf of a data subject (such as an nominated Insurance company or the Police), please read the British Land privacy notice and send your request via the form.

Our Quiet Room is available within the Management Suite for members of the public. For your safety, the room is being cleaned after each use. Please contact Careline on 0333 313 2000 for the Quiet Room opening times and terms and conditions of use.

Yes, you can view and download Meadowhall's Mall Guide.

Full Meadowhall opening times.

*Some shops open earlier at 9am.

**You'll find some bars and licensed restaurants stay open beyond these times throughout the week and trade until 11pm on Saturdays and 10.30pm on Sundays. Please check with individual restaurants for full details.

Visit the Management Suite located on the lower level at the back of the Oasis Dining Quarter who will be able help you.

View the map of the centre.

We’re sorry to announce that all Meadowhall Sessions have been cancelled following government guidance.

 

The management office is located in the Oasis Dining Quarter, on the lower level.

The management office can be found on the centre map.

Our brand new Cycle Hub is here

The innovative two-tier bike storage hubs, available for customers, are located at the centre at;

• Next to the Meadowhall Management Suite
• Orange zone 1 car park

There's also a dedicated hub for centre staff in Service Area 7.

Customers and staff can use this facility for a short term basis, for example whilst using the shopping centre, visit the Meadowhall cycle hub page for full conditions of use.

We have 350 disabled parking spaces, head to Orange Zone 1 car park for those nearest the Shopmobility Desk, near Argos entrance. More information on Shopmobility.

We also offer over 200 parent and child spaces.

All colleagues working at Meadowhall are asked to use the dedicated staff car park off Alsing Road.

Meadowhall provides a dedicated staff car park of 1,400 spaces less than 400m from the main entrances. This decision was made by the Retail Panel Association to ensure a ‘customer first’ approach. 

There are over 300 dedicated disabled parking spaces across the Centre’s car parks, available for blue badge holders. 

Meadowhall has implemented a temporary dispensation policy for employees, which is agreed and overseen by our Retail Panel Association. This process is available to view and download.

Covid 19 Update:

We may need to temporarily close car parks in order to manage visitor numbers. Car Parks that are currently open from 8am are:

• Upper Level Red Car Park
• Orange Zones 1 & 2 
• Lower Level Pink (open from 7am)

Please note, all other car parks are currently closed.

We have 7 cash machine points easily located throughout the centre including on the upper level outside M&S and on the lower level High Street near Carphone Warehouse. 

Does Meadowhall have any banks?

HSBC

Yorkshire Bank

Halifax

TSB

Santander

Yes, view our Visitor Code Of Conduct page for more information.

Many stores at Meadowhall offer click and collect service. You can view the full list of stores offering this service on the click and collect page.

Faster, free WiFi right at your fingertips. Simply login, and start sharing _Meadowhall Free WiFi
 

The safety and security of Meadowhall customers and retailers is our priority, Meadowhall’s partnership with South Yorkshire Police has run for over 25 years and continues to go from strength to strength. Over recent months Meadowhall has increased numbers of armed police, security staff and precautionary safety measures to protect the safety of our visitors and our team.

We are proud to be one the longest running security teams in any UK shopping centre, and to have been recognized across the industry for our work.  As a team, we are trained to the highest level to ensure the safety of all, working closely with a range of partners including the police and other emergency services. 

South Yorkshire Police have an on-site police station at the centre, working alongside our security team. Meadowhall is part of South Yorkshire Police’s Community Safety Accreditation Scheme (CSAS), which is a voluntary scheme under the Police Reform Act 2002, enabling the South Yorkshire Police Chief Constable to offer suitable employers and their employees within the county an accredited status in respect of them carrying out certain community safety functions. Meadowhall is accredited to CSAS contributing to maintaining and improving community safety.

While our cafes and restaurants remain closed for eating and drinking indoors, some are offering outdoor dining, click-and-collect, takeaway or delivery options to enjoy in one of our designated external seated eating areas. 

We have two designated seating areas located in the Oasis External Courtyard and at the lower High Street Entrance near to Argos.  

Customers must be seated at a table while eating and follow all Government guidelines around social distancing. 

We kindly ask that if there are no seats and tables available, to either wait for one to become available or consume your food off site.  

For everyone’s safety, our team will ask you to move on if you are consuming food away from designated table. 

Wetherspoons also has an external beer garden where you can sit and dine with them. 

Find out more on our planning your visit page. 

The returns policies of each retailer will vary, so please check with them directly.

A Meadowhall Gift Card is the perfect gift for your friends and family, letting them choose exactly what they want, whether it’s a birthday or Christmas present, to mark an anniversary or just to say ‘thanks’. 

Meadowhall gift cards can be purchased in centre from our customer service desks, Customer Service and Collection store and any of our self-service kiosks. You can also buy them online on our gift card website.

Meadowhall also offers a virtual gift card which is emailed to the recipient.

Our gift card can be used in most of our stores and restaurants. To see the full list of stores that do not accept, visit the Gift Card information page.

Shop the latest high street and designer fashions, browse the extensive beauty offering for both products and indulgent spa services, and let the 290 stores inspire your gift ideas. And, with the Oasis Dining Quarter you'll be spoilt for choice when it comes to dining. Whether it's a bite to eat or a meal with friends and family, you won't be disappointed with what's on offer - from Thai and Japanese to Italian, American and good old British! Meadowhall is the region's favourite shopping destination.

Meadowhall shopping venue covers 1.4 million sq ft of floor space and inhabits 290 stores from top independent and international brands, 50 places to eat in Sheffield and drink, and an 11-screen cinema. Ever since it opened in 1990 on the site of a former steelworks, Meadowhall's been the place to shop in Sheffield in the region. There's also 12,000 free parking spaces and direct access via rail, road and tram - there´s even a landing pad for your helicopter for anyone who wants to go on a spree with their lottery millions!

Full list of stores.

Full list of dining.

Shop the latest high street and designer fashions, browse the extensive beauty offering for both products and indulgent spa services, and let the 290 stores inspire your gift ideas.

Full list of stores.

There are disabled access facilities located within Changing Places just off The Oasis Dining Quarter, near Pizza Hut and KFC. On arrival, please use the intercom to gain access. Our Changing Places facility is being cleaned after each use. The facility includes a height adjustable adult-sized changing bench, a hoist system, space for the disabled person and one carer a privacy curtain and a non-slip floor.

We have toilets located near The Oasis Dining Quarter, Debenhams, Argos and Timpson.

Are there disabled changing facilities at Meadowhall?

There are disabled access facilities located within Changing Places just off The Oasis Dining Quarter, near Pizza Hut and KFC. On arrival, please use the intercom to gain access. Our Changing Places facility is being cleaned after each use. The facility includes a height adjustable adult-sized changing bench, a hoist system, space for the disabled person and up to two carers, a privacy curtain and a non-slip floor.
 

What baby facilities are there at Meadowhall?

Located in the Toilet corridors across the Centre. Full list of Baby Change Facilites throughout the centre.

Centre map  

Our brand new Cycle Hub is here

The innovative two-tier bike storage hubs, available for customers, are located at the centre at;

• Next to the Meadowhall Management Suite
• Orange zone 1 car park

There's also a dedicated hub for centre staff in Service Area 7.

Customers and staff can use this facility for a short term basis, for example whilst using the shopping centre, visit the Meadowhall cycle hub page for full conditions of use.