Supervisor/key holder 20+ hours

Part timeMornings, Evenings, Nights, Weekends, AllAccountabilities
Leadership

 Act as the Leader on Duty and consistently model the Experience First® standards and behaviours.
 Communicate clear expectations and hold the store team and self accountable for achieving all brand, performance and
behaviour standards.
 Build effective relationships with associates, peers and supervisor to develop a high performing team and customer-centric
culture.
 Delegates effectively with associate team.
 Maintains a positive and motivational style in all communication and actions to promote productivity and ownership
 Proactively seek personal learning and development opportunities to build leadership skills and enhance individual
performance.

Drives for Results

 Supports the management team in the execution of the short and long term store business plans to drive results and
maximises business opportunities.
 Energises associates as a role model Floor Leader to ensure proper coverage, exceptional Guest service, completion of daily
tasks and adherence to company standards.
 Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information through
the Build-A-Bear loyalty programme. Builds High Performing Teams
 Assists in the training of associates on Experience First, sales, merchandising, and operational goals. Provides practical,
timely and consistent feedback and coaching.
 Drives employee engagement by recognising and rewarding employees for outstanding performance.

Operates with Excellence

 Assists management team with payroll and timekeeping procedures. Audits daily clock in and clock out to ensure accuracy
and compliance with BABW policies and procedures.
 Ensures store is Grand Opening ready always by following opening and closing procedures.
 Operates and maintains all IT systems in accordance with BABW policies and procedures.
 Adheres to and enforces all BABW store security and cash management policies and procedures.
 Communicates regularly with the management team, participates in productive team meetings.
 Assists CWM in compliance with all local legislation and regulations that govern the store’s operation.
 Uses good judgment and partners with his/ CWM to make necessary decisions within the company’s guidelines.

Executes the Brand Story

 Executes visual presentation standards using BABW visual standard guidelines and store presentation tools.
 Maintains impeccable housekeeping and maintenance standards.
 Consistently delivers a wow guest experience as a role model bear builder even when not the leader on duty.

Person Specification

 Successfully passed at least 4 GCSEs at high school.
 Is ambitious and success oriented.
 Outstanding leadership and selling skills.
 Models personal and professional integrity.
 Excellent interpersonal communications skills, including verbal and written communication.
 Organised and planful; pays attention to details.
 Is flexible and adaptable in a fast paced work environment.
 Fosters a high energy environment and demonstrates an appreciation for children of all ages.

How to apply