Planning Your Visit

Following government guidance, many of our stores now open.

Our cafes, bars and restaurants are now open, as well as some of our hair salons.

Many of our retailers have adapted their opening hours to support the safe return to work of their staff, so please always double check before you set off.

They may be working to slightly different timescales for reopening and may be implementing new systems - such as pre-booked reservations only - to help everyone to stay safe. Please do check with them directly before setting off.

You can find out what’s open here.

Dining with us - click here.
Some of our cafes and restaurants will continue to offer a take away or delivery service only for now.

Getting here and heading home
We're making some temporary changes to help keep everyone safe while visiting us, which may affect your usual travel arrangements.

Entrances and exits
Your usual way of entering Meadowhall may have changed, as we’re implementing keep left systems to help support social distancing.

Please check our map here before setting off.

Car parking
We've adapted or closed some of our car parks to help everyone keep a safe distance when visiting us:

  • Blue Car Park (adjacent to Debenhams) will be closed to cars but available for pedestrian access to Meadowhall via the Tinsley South Supertram stop
  • Red Car Park - lower level closed
  • Yellow Car Park - lower level closed
  • Pink Car Park - upper level for access via House of Fraser only

All other car parks will be open as usual. 

Other ways to travel
Anyone planning to use public transport to visit Meadowhall should check their service in advance. Please visit https://www.travelsouthyorkshire.com/

Cyclists can make use of the bike racks we have available at the Oasis Dining Quarter and The Lower High Street entrances.
 

The Oasis Dining Quarter

We’re making a few changes to help everyone to stay safe while dining with us, and some of our cafes and restaurants will continue to offer a take home or delivery service only until further notice.

Wherever possible, please enter the dining quarter on the same level as the eatery you’re visiting.

New concierge desks

We have two new concierge desks on both levels of the dining quarter, with a team ready and waiting to help you find out which eateries are open and have availability.

To support social distancing, we have fewer tables available to diners than usual. We will do our best to find a seat for everyone, but please bear with us if we ask you to come back a little later on.

Following our new coloured zones

To help everyone keep a safe distance while queuing, we will be asking visitors to queue in coloured zones, depending on the eatery you’re visiting.

Please look out for signage when you arrive or ask a member of our team to help you.

Our seating areas

We’re pleased to be opening up some (but not all) of our seating in the Lower Oasis Dining Quarter, on the upper mezzanine, and in an outdoor seating area in the Oasis Dining Quarter Courtyard (adjacent to the Riverside Play Area).

All tables in the shared seating spaces are available to groups of up to four people.

Updates to our facilities and services
To help keep our customers and colleagues safe while visiting us, we are making some changes to the facilities and services we are currently able to offer.

Please visit our Facilities and services page to find out more.

Many of our retailers offer a click and collect service, meaning that you can place your order in advance and collect at a time to suit you. Find out more about how this works here.


Stay Safe

The wellbeing of our colleagues and customers is our number one priority and so we’re introducing new measures to keep Meadowhall as safe as possible for everyone.

This means that some things may look a little different next time you visit us, so please look out for:

  • 'Keep left' systems to help with social distancing
  • Hand sanitising stations
  • New signage to help everyone keep a two-metre distance from others
  • Plexiglass screen barriers at our visitor desks
  • Many of our shared areas, such as our Food Court and seating have been closed until further notice
  • Reduced capacity in our lifts to support social distancing

To make sure everyone can keep a two-metre distance while in our centre, we are closely managing our visitor numbers. If we become particularly busy, we may ask you to queue considerately in a designated area outside, and we may also temporarily close our car parks.

The majority of stores are using a red and green indicator system to show if visitors are able to enter or not, depending on capacity. If a store is displaying a red sign, we ask visitors to please keep moving through the centre.

Our Meadowhall on-site team have all been provided with suitable PPE such as masks and gloves to help them carry out their roles safely. We’re also continuing with our enhanced cleaning regimes, including regular cleaning of key touchpoints throughout each day.

You can help everyone to stay safe by:

  • Staying at home if you, or anyone in your household, has symptoms of Covid-19
  • Washing your hands regularly
  • Keeping a two-metre distance from people outside of your household
  • Using contactless payments wherever possible

In line with government guidance, we’re also asking visitors to shop by themselves wherever possible, and to keep household groups to a minimum if not. Please be aware that our indoor and outdoor children’s play facilities are closed until further notice.


 

Find out more about the Government’s latest advice here: www.gov.uk/coronavirus

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