Privacy policy

Open Today

10:00 - 21:00

This Privacy Policy tells you all about what personal information we collect about you and how we use it. If you’d like to know more or have any questions just give us a ring at the Meadowhall Careline on: 0333 313 2000.

We’ll let you know: 

  • What personal information we collect on this website 
  • Who’s collecting the information 
  • How it’s going to be used 
  • The ways we will be getting in touch with you 
  • Who might also share the information 
  • How we’re going to keep your information safe 
  • What you can do to stop us using it

 

So what information do we collect?

When you register online or place an order for a gift card we’ll take your: 

  • Name and Address 
  • Email address 
  • Billing and delivery address 
  • Phone number 
  • Credit or debit card details 
  • Acceptance of our terms and conditions

The only reason that this information is recorded is to help us make our website even easier to use for you.

 

Who’s collecting this information?

Meadowhall is. This is the name that the Meadowhall Centre Limited trades under. It’s a registered company in England and Wales and its company number is 3918066. Our registered office is at York House, 45 Seymour St, London W1H 7LX. Our registered number with the Office of the Information Commissioner for data processing activities is Z5144773.

 

How are we going to use your information?

We care about your privacy so we promise only ever to use your information to: 

  • Help to process any order you make with a retailer in Meadowhall 
  • Find out how you use our website 
  • Look at the type of people using our site 
  • Send you newsletters and/or deliver digital services (but only where you have registered).   
  • Tell you about special offers, promotions and competitions 
  • Let you know when our website changes 
  • Make our website and services better for you to use

 

You’ll only ever be sent information if you’ve told us that’s OK. Every time we send you any information we’ll also give you the chance to tell us you don’t want to receive it any more.

 

What sort of communications will we send?

We might email, phone or write to:

  • Let you know when you’ll be getting an order delivered
  • Find out any more information to complete your order
  • Check whether someone else is pretending to be you

 

Who else will we give your details to?

We may share your information with: 

  • Our merchant account provider or credit card processing service, but only for processing a particular order 
  • Our regulators, lawyers or auditors 
  • People who we have to share it with by law following a court order or subpoena 
  • Agents and third parties who are acting for us 
  • With Meadowhall retailers, but only if they need the information to: 
  • Complete an order 
  • Process your payment details 
  • Promote their own website or services to you 
  • Get statistical information about who uses our website

Only our retailers can keep your information and the way they use it is governed by their own terms and conditions. If you’d like us to tell you more about the companies we share your information with you can write to us at York House, 45 Seymour St, London W1H 7LX.

Your information could be transferred to other countries but if it is we’ll do everything we can to keep it private.

If you use links on our website to visit other sites then they won’t be covered by our Privacy Policy and their operators could collect information from you according to their own policy.

 

Security

You’re right to be concerned about any information you give out on the internet so we take great care about your security. Here’s how we try to stop its loss, misuse, alteration or theft.

Where transactions are made we use: 

  • Secure Sockets Layer (SSL) technology with 128 bit encryption 
  • Secure keys to encrypt your information while it’s on the internet ( as long as your browser lets us) 
  • State of the art encryption to store your information 
  • Cybersource to process any payments you make 

 

What can you do about the handling of your information?

We’ll keep your information for as long as the reason we’ve collected it lasts. Then we’ll destroy it but we may have to keep a copy if our legal, regulatory or accounting rules say we have to. You can always ask for a copy of the information we have about you by writing to York House, 45 Seymour St, London W1H 7LX with your address and a cheque for 10 made out to Meadowhall Centre Limited.

 

Children’s Privacy

The British Land Company Plc does not seek to collect Personal Information about children through its Website and is committed to protecting the privacy of visitors under the age of 18. Parents should supervise the online activities of their children, and consider the use of tools available from online services and software providers that help provide child-friendly Internet environments.

 

Use of Cookies

Cookies do different things, like letting you navigate between pages quickly and generally improving your experience of a website. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Virtually all websites use cookies in order to improve a users experience by allowing that website to ‘remember’ you. This can be for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Meadowhall use only essential cookies on this website to track the performance of the website via Google Analytics. This non personal data helps us to understand how to improve the website content for the benefit of all visitors.

If you want to block cookies then you can do this through your browser via the Help function. You can also visit www.aboutcookies.org, for further guidance.

Sometimes we use third party websites ( e.g. Facebook, Twitter, YouTube) to embed photos and video content into our web pages. Pages with this embedded content may set cookies from these websites onto your local device.

When you use one of the social website share buttons, a cookie may be set by the service you have chosen to share content through.

Meadowhall does not control the application of these cookies and so you need to check the relevant third party website for more information about these.

 

Our opt-out procedure

If you ever decide you don’t want to hear from us or our partners again please email marketing@meadowhall.co.uk to opt out. 
We’ll keep your information for as long as the reason we’ve collected it lasts. Then we’ll destroy it but we may have to keep a copy if our legal, regulatory or accounting rules say we have to. You can always ask for a copy of the information we have about you by writing to York House, 45 Seymour St, London W1H 7LX with your address and a cheque for 10 made out to Meadowhall Centre Limited. If you ever decide you don’t want to hear from us or our partners again please email marketing@meadowhall.co.uk to opt out. 

 

Changes / Modification

You can ask us to change or modify your information whenever you like please email marketing@meadowhall.co.uk

 

Changes to this Privacy Policy

We do sometimes update this policy so you may want to return to this page and read it through again from time to time. The last time we updated this policy was on 27 October 2015.

If this change means that we’ll use your information differently, we’ll contact you. Then you can either accept the change of use, or well carry on following the policy that was current when your information was collected.

If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation as part of the sale or reorganisation.

 

Our Pledge to You

We pledge to do everything laid out in this Privacy Policy statement, and to comply with the Data Protection Act 1998.

Opening Times

Monday
10:00
-
21:00
Tuesday
10:00
-
21:00
Wednesday
10:00
-
21:00
Thursday
10:00
-
21:00
Friday
10:00
-
21:00
Saturday
09:00
-
20:00
Sunday
11:00
-
17:00

Bank Holiday Open 10am - 8pm

Oasis Dining Quarter

Monday - Saturday 09:00 - 23:00 

Sunday 10:00 - 21:00

Top Tip - Shopping, dining or visiting the cinema in the evening, park in the Orange Zone car park close to The Oasis Dining Quarter.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Meadowhall Centre
Sheffield
S9 1EP
0333 313 2000
  • Car

    Leave Sheffield City Centre along the A61, leading onto the A6109 (M1 North) Brightside Lane. Continue for approximately 2.5 miles. Go straight on at the roundabout with Forgemasters on your right, then turn right at the 4th set of traffic lights.

    Disabled Access: Detailed information and guidance about disabled access can be found on the DisabledGo website, including access, parking facilities and additional services.

  • Train

    With Meadowhall’s excellent public transport terminals, we’re easy to reach thanks to the Meadowhall Passenger Transport Interchange (PTI). The Centre has arguably the best public transport service of any shopping centre in the UK. The PTI has facilities for local and regional bus, train and Supertram services.

    For Public Transport information visit travelsouthyorkshire.com

    Disabled Access: Detailed information and guidance about disabled access can be found on the DisabledGo website, including access, parking facilities and additional services.

  • Bus

    We’re easy to reach thanks to the Meadowhall Passenger Transport Interchange (PTI). The Centre has arguably the best public transport service of any shopping centre in the UK. The PTI has facilities for local and regional bus, train and Supertram services.

    For Public Transport information visit  travelsouthyorkshire.com

    Disabled Access: Detailed information and guidance about disabled access can be found on the DisabledGo website, including access, parking facilities and additional services.

  • Tram

    With Meadowhall’s excellent public transport terminals, we’re easy to reach thanks to the Meadowhall Passenger Transport Interchange (PTI). The Centre has arguably the best public transport service of any shopping centre in the UK. The PTI has facilities for local and regional bus, train and Supertram services.

    For Public Transport information visit  travelsouthyorkshire.com

    Disabled Access: Detailed information and guidance about disabled access can be found on the DisabledGo website, including access, parking facilities and additional services.

  • Bike

    There are cycle routes from both Sheffield and Rotherham. When you do arrive, cycle stands and lockers can be used for peace on mind.

    -We have dedicated cycle paths linking the Centre to both Sheffield and Rotherham as well as Transpennine routes 6, 62 and Five Weirs Walk.
    -Cycle stands and cycle lockers are located adjacent to the cycle path near the Oasis Dining Quarter entrance and children’s outdoor play area.
    -Further  cycle stands are located at the lower High Street entrance of Orange Zone 1 car park (near the Argos store) and in the Passenger Transport Interchange adjacent to the bus parking bays.

Facilities

View and download Meadowhall's Mall Guide here. 

To view Meadowhall's Visitor Code of Conduct please click here.

We have 7 cash machine points located throughout the Centre.

For the little ones, we have various bottle warming facilities around the centre. Find them at House of Fraser, BHS, Debenhams, Next, Pizza Express and more. Check the mall guide in-centre for a full list of where you can find our bottle warming facilities.

Meadowhall has over 12,000 free car parking spaces. There are 350 disabled spaces available. Please head to the Pink Car Park for the disabled spaces closest to Shopmobility.

Motorcycle parking in lower red, lower pink and yellow car parks, as well as orange zone 4 car park.

We also offer 207 parent and child spaces which can be found across Meadowhall car parks except zones 3 and 4.

Please note our car parks are monitored to ensure instructions are followed for disabled and parent and child spaces. Failure to comply with parking terms conditions may result in a Parking Charge Notice.

Car Park height restrictions are 2.1 mtrs or 6’10” across all car parks with the exception of the Orange Zone Car Parks.  There is no height restriction on the Orange Zone Car Parks.

Charge your car at our free electric car charging points. Only located in the Orange Zone Car Park 2 (near to the Next Entrance).

 

Venture outdoors where the little ones can explore cargo nets, walk the plank or try a bit of calming music on a giant xylophone.

Please note the Monster Play Area will be closed on Monday 18th September until Thursday 21st September 2016. We apologise for any inconvenience.

Located in the Oasis Dining Quarter corridor.

Located in the Toilet corridors across the Centre.

Available within the Management Suite for members of the public. Please contact Careline on 0333 313 2000 for the Quiet Room opening times and terms and conditions of use.

Regus Express Business Lounge is bookable by the hour for any meetings you have arranged, or if you simply require a few hours at a desk. Call 0870 880 8484 for more information.

 

Our free entry under water themed, soft play structure is located at the lower High Street entrance next to Argos. The play area is for ages 3 years and below with parental supervision (required). 

Open from: 

  • Mon -Fri: 9am to 8.45pm
  • Saturday: 9am to 7.45pm 
  • Sundays: 10am to 4.45pm

​Children will be required to remove their shoes when using the play area. 

Please note this soft play area is here on a trial basis and is not a permanent facility within Meadowhall. 

 

We have toilets located near The Oasis Dining Quarter, Debenhams, Argos and Timpsons.

To help you find your way around see our Mallguide.

Services

Come back to a gleaming car after a day's shopping. We have three dedicated valeting centres conveniently placed within the Pink, Red and Yellow car parks.

Phone battery running down whilst you're on the go? Don't worry, visit the new ChargeBox in-centre - providing you with a secure and private way to charge your devices and it's absolutely FREE! Located on the Upper Oasis Mezzanine.

Many of our stores have their own Click and Collect service.

The no-fuss way to send, return or collect your parcels. Located at the Customer Service desk in The Atrium near M&S. Click here for more info.

Gift cards and information, first aid, push chair hire and interpreter services are available. Visit one of our Customer Service desks located on either the Lower Atrium, near M&S or the Upper Arcade, near Zara and the main entrance.

Located within the Meadowhall Management Suite.

Give the perfect gift, valid across 250 stores. Available at the upper Customer Services desk or online.

Located within the Meadowhall Management Suite.

At Meadowhall we want you to have the best experience possible. Give us your feedback and be in with the chance of winning a £250 Gift Card.

Free BT WiFi available throughout the Centre - Search for BTWifi-Meadowhall.

Accessibility

A height adjustable adult-sized changing bench, a hoist system, space for the disabled person and up to two carers, a privacy curtain and a non-slip floor. Situated just off the lower Oasis Dining Quarter.

To view detailed accessibility information to Meadowhall Shopping Centre, click here to go to DisabledGo.com

Available at The Atrium Customer Services Desk (Pushchairs suitable for children aged 6 months up to 3 years - 2 forms of I.D are required to hire, 1 with full address details).

Don't struggle around, we offer accompanied shopping or we have a number of wheelchairs and self drive scooters you can borrow. Just make sure you bring along 2 pieces of ID, one with your home address on. You'll need to call us beforehand to book your scooter as we want to make sure we have one available when you need it. We have 350 disabled parking spaces, head to Pink car park for those nearest the Shopmobility Desk outside Marks and Spencer. We're proud to be working in conjunction with Parkgate Mobility. Note: Wheelchairs and scooters are subject to availability. If you'd like more info, call our careline on 0333 313 2000 or email us.

To view detailed accessibility information to Meadowhall Shopping Centre, click here to go to DisabledGo.com