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FAQS
How much does it cost?
Tickets are £11.95 for children and £5.95 for adults. There is a family of 4 (2 adults and 2 children) package available for £29.95.
Children under 1 year old are only free when accompanied by a paying adult and another paying child. If there is no other child in the booking, then they will require a ticket. If you require a gift for your under 1 year old child, then a full-price children’s ticket must be purchased.
Booking fees apply when booking online.
Is there an age limit?
The experience is suitable to all age groups, however, those under 12 must be accompanied by an adult.
What is the duration of the experience?
To get the most out of your experience and to ensure you don’t miss the start, we ask that you arrive at least 5 minutes before your chosen time slot (please allow for heavy traffic during peak times). The experience will last approximately 40 minutes. There are hot and cold drinks (both soft and alcoholic) and other refreshments available to purchase whilst you savour the atmosphere and relax before your adventure starts.
Is the event easily accessible?
Yes, most aspects of the event are accessible, however, the children’s rides may not be suitable for certain disabilities.
What is a personal assistant ticket? How do I get a personal assistant ticket?
Personal Assistant tickets, subject to proof of eligibility, are available to customers who require additional support or assistance as a result of a disability or long-term health condition.
As accessible positions at venues are usually limited, we need to ensure that tickets reach the people who need them.
To help us ensure that these tickets are made available to those with genuine needs, please upload a copy of one of the following:
- Copy of DLA, PIP or Adult Disability Payment entitlement letter
- Evidence of registered severely sight impaired (blind)
- CredAbility Access Card (with +1 icon)
- Copy of Attendance Allowance letter
- Recognised Assistance Dog ID card
- A current and valid blue badge
- Any other relevant documentation*
*Please note: if you are unable to upload appropriate documentation this may result in your order being cancelled. We appreciate your cooperation.
Do I have to pre-book or can I pay on the day?
We recommend pre-booking to avoid any disappointment as we anticipate sessions will book up quickly. We do accept cash and card payments on the day, however, this will be subject to availability.
What if I don’t receive my tickets by email?
Please check your email junk/spam folder. Don’t worry we can access your booking on the day if you have the booking reference number or the name of the person who made the booking.
You can also log in to your SeeTickets account and resend the tickets to your email using the following link; https://wintervillage.seetickets.com/customerservice
If you still experience an issue, there is a live chat feature on the SeeTickets website whilst you are logged in and the team will be able to assist you.
What would you advise as suitable clothing?
The experience takes place both inside and outside so therefore we advise customers to wrap up warm and dry for the duration of the experience.
Will my child receive a present?
There will be an age-appropriate gift with an RRP of £4 to £6 for all child tickets.
Are pushchairs acceptable?
We do have an area for prams and pushchairs to be left. Please note, that any items left are at the owner’s risk.
Do I need to bring anything?
Please bring your confirmation email with the QR code, either on your phone or hard copy if you prefer.
Will I get a picture with Santa?
Your one-to-one meeting with Santa will be a personal one for you and your family/guests. You will get the chance to purchase a professional picture with a variety of memorabilia on the day.
Can I take my own pictures?
You are permitted to take your own pictures in certain parts of the experience however, no photographic equipment is permitted in the Santa Room.
Can I move my booking if I can no longer attend, or I am running late?
Yes, subject to availability. Please login to your https:// wintervillage.seetickets.com.com/customerservice to submit your request.
Unfortunately, we cannot refund any unwanted tickets.
Can I add more people to my booking on the day?
Yes, subject to ticket availability. Please login to your https:// wintervillage.seetickets.com.com/customerservice to submit your request.
How do we get there?
The experience is located in The External Oasis Courtyard (just outside The Oasis Dining Quarter).
Where can I park?
There are over 12,000 free parking spaces and direct access via rail, road and tram.
Is there disabled access and parking?
Yes, the centre has disabled access and 350 disabled access spaces. There are self-drive scooters and wheelchairs available for your use. These can be pre-booked by calling the Meadowhall Careline on 0333 313 2000 before you arrive.
I don’t have a car – where is the nearest public transport?
Take a look at the Travel South Yorkshire website for times and fares: http://www.travelsouthyorkshire.com/bustramandtrainessentials
(Please be mindful of heavy traffic at peak times).
For any queries or further info please email the team : [email protected]